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AI-Powered Customer Service Transformation
TechCorp Solutions
TechCorp Solutions, a leading software company, faced challenges in managing high volumes of customer inquiries. By implementing our AI-powered chatbot, they were able to handle 70% of customer queries automatically, reducing response times from hours to seconds. This led to a 40% increase in customer satisfaction scores and a 30% reduction in support costs.
Key Results:
- 40% increase in customer satisfaction
- 70% of queries handled automatically
- 30% reduction in support costs
- Response times reduced from hours to seconds